FAQS
Refining your operations starts here. Answers to your most common questions.
General & Getting Started
Are these physical products or instant downloads?
Everything here is 100% digital. We don’t ship physical boxes, paper planners, or printed material to your door. You get instant access to your digital files, spreadsheets, or template access links immediately after checkout (or following your consultation, where applicable).
Why do I need to book a consultation before buying digital printables?
Because custom printables need a custom strategy. Printable collateral (like client consultation cards, print menus, or intake forms) represents your in-person brand touchpoints. We require a brief consultation first so we can ensure the layout, typography, and file dimensions match your print setup and match your high-end aesthetic perfectly.
I’m brand new to business. Are your tools right for me?
Absolutely—that’s why our Freebies exist. If you're just starting out, grab our free starter kits first to get your feet wet. Our paid suites and command centers are designed to take you from "scrappy side hustle" to "automated digital flagship."
Do I need any special software before purchasing?
Most products only require a free Google account or a free Canva account. Product requirements are clearly listed on every product page before purchase so you'll know exactly what you'll need.
What industries do your templates support?
While many of our products are designed for beauty, wellness, and service-based businesses, many systems can be adapted for coaches, consultants, creatives, agencies, freelancers, and digital entrepreneurs.
Who are BrandCohere Designs products made for?
Our products are built for ambitious business owners who want systems—not more chaos. Whether you're launching your first business or scaling an established brand, our templates help you work smarter, present professionally, and build a business that feels organized from the inside out.
Are your products beginner-friendly?
Yes. We design everything with simplicity in mind while still giving you professional-level functionality. If you're willing to learn, you'll be able to use our systems.
How often do you release new products?
We're constantly building. New templates, business systems, educational resources, and digital tools are released throughout the week. Join our email list to be the first to know about launches and exclusive offers.
Can I use your products if I'm outside Canada?
Absolutely. Our digital products are available worldwide. Many spreadsheets allow you to customize currencies, tax percentages, and other regional settings to match your location.
Spreadsheets & Systems
Do I need to be a math genius or Excel expert to use your spreadsheets?
Not at all. If you can type in a box, you can use our spreadsheets. All formulas, math logic, and visual dashboards are pre-built and automated. You just enter your raw numbers, your company data and the sheet does the heavy lifting.
Do your spreadsheets work on Microsoft Excel, Google Sheets, or Apple Numbers?
They are optimized primarily for Google Sheets (which is completely free to use with any Google account). While some basic sheets open in Excel, we highly recommend using Google Sheets for maximum stability, automated formulas, and cloud syncing across your devices.
What if I open a spreadsheet and have no idea what to do?
Every single spreadsheet includes a step-by-step instruction guide. We don't drop you into a blank grid and leave you hanging. Your purchase comes with clear, bite-sized instructions and quick walkthroughs so you can set up your backend without the headache.
Can I customize the colours, currencies, or layout of the spreadsheets?
Yes! The sheets are fully editable. You can adjust theme colors to match your brand palette, update tax rates, or change currency symbols to match your location. Just be sure not to alter the pre-configured formula cells (we clearly mark where not to click!).
What if I accidentally delete a formula or break my spreadsheet?
Don't panic—your purchase is protected. First, you can always hit Ctrl + Z (or Cmd + Z) or use Google Sheets’ Version History to roll back. If you totally break the file, simply re-download a fresh copy from your original purchase link or reach out to support.
Will I receive future updates to my spreadsheet?
Some products include future improvements and minor updates, while others are sold as standalone versions. Any included updates will be clearly noted on the product page before purchase.
Can multiple team members use the same spreadsheet?
Yes. Since our spreadsheets are built in Google Sheets, you can securely share access with team members and collaborate in real time while managing permissions.
Are the dashboards automated?
Yes. Most dashboards update automatically as you enter information. Charts, summaries, and reports are designed to save you time by eliminating repetitive manual calculations.
Can I duplicate tabs for multiple clients or projects?
Absolutely. Many of our systems are designed so you can duplicate worksheets for different clients, months, projects, or business locations without rebuilding everything from scratch.
Are my business records stored by BrandCohere Designs?
No. Your spreadsheet data stays in your own Google Drive or personal storage. We do not have access to the information you enter into your files.
Do your spreadsheets work on mobile devices?
Yes. Google Sheets can be accessed from your phone or tablet using the Google Sheets app. For the best editing experience, we recommend using a desktop or laptop.
Can I request a custom spreadsheet?
Yes. If your business requires a custom workflow, dashboard, or operational system, you can book a consultation to discuss a tailored solution.
Instagram & Canva Templates
How do I edit and use the Instagram templates?
All social templates open directly in Canva. Upon purchase, you’ll receive a PDF with direct access links to your template suite. You can use a free Canva account to swap photos, edit text, and change colors to fit your brand.
Do I need a Canva Pro subscription to use your social templates?
No, a Free Canva account works great. We design our templates using standard fonts and elements whenever possible. If a template happens to use a Pro element, you can easily swap it for a free one or upgrade to Canva Pro for full flexibility.
Can I use these templates for multiple social media accounts?
Yes. Once saved in your personal Canva account, you can reuse, tweak, and re-export the templates as many times as you like for your own business brand channels.
Are the templates fully customizable?
Yes. Every template can be edited to reflect your brand, including fonts, colours, photos, logos, icons, and messaging.
Can I use my own brand fonts?
Absolutely. If you have Canva Pro, you can upload custom fonts. Otherwise, you can easily replace fonts using Canva's free font library.
Can I use these templates for client work?
Unless otherwise stated, templates are licensed for your own business use only. They may not be resold, redistributed, shared, or claimed as your own design work.
Will these templates improve my social media growth?
Our templates help you present a more polished, consistent, and professional brand. While great design supports stronger marketing, results will always depend on your content strategy, consistency, audience, and overall business efforts.
Do the templates work for Instagram only?
Many templates can also be adapted for Facebook, Pinterest, LinkedIn, TikTok, and other social platforms by resizing them inside Canva.
Can I print Canva templates?
Certain Canva products are designed specifically for print, while others are intended for digital use. Product descriptions will clearly indicate the intended format.
Orders, Delivery & IT Support
How do I access my files after purchasing?
Check your inbox instantly. Once your order processes, you’ll receive an email with your download links and access PDF guides. Make sure to download and save a copy of your files to your personal computer or cloud drive.
Do you offer refunds or exchanges on digital products?
Due to the instant nature of digital files, all sales are final. Because you receive full access to the templates, spreadsheets, and source links immediately upon purchase, we cannot issue refunds. However, if you run into any technical issues, our team is always here to fix it.
What kind of IT support comes with my premium template purchase?
You are never stranded. Premium template suite purchases include direct IT setup support. If a link isn't opening, a formula isn't loading, or you get stuck during setup, reach out via our contact banner and we’ll get your backend running smoothly.
I didn't receive my confirmation email or download link. What should I do?
Check your spam folder first! Automated emails occasionally end up in promotional or junk tabs. If it’s still missing after 10 minutes, send us a quick message with your order details and we’ll re-send your access links right away.
What should I include when contacting support?
To help us resolve your issue quickly, include your order number, the email address used during checkout, the product name, and a brief description (or screenshot) of the issue you're experiencing.