Refund policy

Comprehensive Refund & Service Policy

Last Updated: July 29, 2026

Thank you for choosing BrandCohere Designs ("Company," "we," "us," or "our"). Because our offerings consist of proprietary digital assets, instant software downloads, custom-coded formula architecture, automated spreadsheet systems, and high-touch 1:1 strategic consultations, all sales are final and non-refundable.

Please carefully review this Refund & Service Policy prior to making a purchase, subscribing, or booking a consultation through our website, Shopify storefront, Beacons hub, or associated digital portals (collectively, the "Services").

1. Digital Products, Spreadsheets, & Automated Systems

Due to the immediate access, electronic delivery, and non-returnable nature of downloadable digital assets, we maintain a strict zero-refund, zero-return, and zero-exchange policy once a order is processed.

  • No Store Credit or Exchanges: Digital downloads cannot be swapped for other products, store credits, or custom service discounts.

  • Pre-Purchase Due Diligence: It is the sole responsibility of the buyer to carefully read all product listings, feature specifications, and software requirements before completing checkout.

  • Software Compatibility & System Stack: You are responsible for ensuring that your technical stack—including but not limited to Google Sheets, Microsoft Excel, Shopify, Zoho, Beacons, and Zapier—meets the minimum version and license requirements stated in the product documentation. We are not liable for operational failures resulting from unsupported third-party software updates or incompatible account tiers.

2. Strategic Consultations & Done-For-You (DFY) Engineering Services

All payments for 1:1 strategic consultations, visual audits, workflow setups, and custom backend architecture services are non-refundable once booked.

  • Consultation Fees: Booking fees secure specialized diagnostic time, technical account preparation, and reserved calendar access.

  • Rescheduling Policy: If you must reschedule a session, you must submit written notice to inquiry@brandcohere.ca at least 24 hours prior to your scheduled start time. You may reschedule your session one (1) time within 30 calendar days of the original date, subject to calendar availability.

  • Late Cancellations & No-Shows: Cancellations made under 24 hours in advance, tardiness exceeding 15 minutes, or complete no-shows forfeit the consultation fee entirely without the option to reschedule or receive a refund.

  • Client Dependencies & Technical Access: For Done-For-You integrations, the client must provide required platform access, API keys, and account permissions in a timely manner. Delays in project delivery caused by client non-responsiveness or missing account credentials do not constitute grounds for a refund.

3. Order Fulfillment, Access Issues, & Support

Your operational success is our top priority. While we do not offer monetary refunds, we provide full support to ensure you receive the digital assets you purchased:

  • File Corruption & Broken Links: If you experience a broken download link, access permission error, or corrupted file, notify support immediately at inquiry@brandcohere.ca. Upon verifying your transaction, our team will restore access or reissue functional digital files within 24–48 business hours.

  • Duplicate Purchases: If an accidental duplicate purchase of the exact same digital asset occurs within a single 24-hour transaction window, submit both order confirmation numbers to customer support. Duplicate orders verified by our system logs will be evaluated for store credit or processing reversal at our sole discretion.

  • Non-Transferability: Digital licenses, consultation slots, and template downloads are strictly non-transferable and may not be resold, shared, or assigned to third parties.

4. Chargebacks, Payment Disputes, & Fraud Prevention

BrandCohere Designs works with Shopify and secure payment processors to collect and safeguard transaction details in accordance with our Privacy Policy.

  • Fraudulent Chargeback Policy: By completing your purchase, you agree to contact inquiry@brandcohere.ca to resolve any billing issues prior to initiating a dispute with your bank or credit card company.

  • Dispute Protocol: In the event of an unauthorized or fraudulent chargeback, BrandCohere Designs will submit comprehensive evidence to financial institutions and credit bureaus, including time-stamped digital download logs, IP addresses, email confirmation receipts, signed terms of service, and full access records.

  • Access Revocation: Any account or client associated with an active payment dispute or chargeback will have all digital access licenses, shared spreadsheet systems, and scheduled consultation bookings permanently revoked immediately.

5. Contact & Support Information

For technical support, order inquiries, or questions regarding this policy, please reach out to our team:

  • Email Support: inquiry@brandcohere.ca

  • Mailing Address: BrandCohere Designs, 1300 Britannia Rd E, Mississauga, ON L4W 1C8, Canada

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST (Excluding statutory holidays)